Exchange & Return Policy

AFTER DISPATCH

We hope that you will be delighted with your order. However, if you wish to return the Product(s), please inquire a return and receive an RA number within 3 days of delivery date, without giving any reason. You have three additional days to send the item back in its original condition for a full refund in the original form of payment. We do not issue shipping refunds.

PRE ORDERS:

• All pre-orders are a binding purchase agreement and are non-refundable, however are valid for exchange or credit for new purchase.

• Any pre-ordered items will be shipped from 10 to 12 weeks after purchase. If there are any date changes, we will communicate these accordingly.

• All pre-orders will be charged immediately at the time of purchase.

• We will allow pre-order cancellations within 48 hours from the date the item was purchased.

FINAL SALE:

• All in stock sales orders are final and non-refundable.

Please make sure your items are returned new. Returns that do not meet our policy will not be accepted and will be sent back to you.

To inquire a return, please contact our customer service team by emailing contact@ximenakavalekas.com or calling 786 452 8746.