As soon as you place an order at Ximena Kavalekas, you should be getting an email confirmation that it will contain order number, product description and size.

You don't need to create an account to place an order, you will be able to place as many orders as you want without having an account. However, we always recommend having your own account for a better customer service experience.

You can log into your account to check your order’s status besides the update emails you’ll receive through the process. 

Any pre-ordered bag will be shipped within 10-12 weeks after purchase. For Ready-to-wear the date will be listed on the product page.

The delivery time will be calculated on the checkout page, according to the selected shipping method and delivery address.

Once it's shipped, you'll receive a Shipment Confirmation email with a tracking number.

If you want to update your shipping address after placing an order, you should notify customer service - contact@ximenakavalekas.com - within 12 hours of making your purchase. If by any chance we ship the item before getting your request, we will not be able to make any kind of update.

Yes, all items purchased at Ximena Kavalekas online store, can be returned within 14 days from delivery. We do offer free returns within the USA. Keep in mind that products must be in new, unused condition, tags on and original packaging. For more information about returns, please visit our Return Policy.

Yes, we ship worldwide; for International orders the recipient is responsible for duties or taxes.

For security, a signature is required upon delivery for products with a higher value, such as our Croc Bags collection.